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Old 21-07-21, 12:42
Margaret in Burton's Avatar
Margaret in Burton Margaret in Burton is online now
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Join Date: Aug 2009
Location: Burton upon Trent, Staffordshire
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Default Ancestry cannot process sample?

My friend and neighbour sent in a DNA sample a few weeks ago and he’s just got an email to say that they couldn’t process the sample and are sending a new kit. Frustrating yes. Any ideas why this happens and what are the usual reasons? He thinks he must have done it wrongly somehow.
I’ve told him he’s got to come to my house to do the new one so I can supervise.
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