Ancestry - View all new records

[Just Gillian]

In the past, after clicking on "View all new records" on the home page, I could then select "United Kingdom" from the New and Updated menu. This then gave me a list of UK new records.

This seems to have stopped working for me and selecting UK just gives me the same list as "All countries".

Is this the same for everyone else?

[Sue from Southend]

It's the same for me too, Gillian. Strangely if you click Australian or French you get the correct list!

[Just Gillian]

Thanks Sue.
I presume you mean you get Australian for Australian and French for French, rather than UK for either of the above?

It's irritating as they only ever show one page of updates. I'll send Ancestry a message (if I can remember how!) and will just have to remember to check more frequently in future.

[Kit]

I have the same thing. I sent a message to them on FB and they are aware of the problem and are working on fixing it.

[Just Gillian]

Thanks Kit. I emailed them on the 6th and was thinking about giving them a nudge but will leave it a bit longer in view of what you've said.

[Janet]

Coming from a computer programming background, to me, "aware of the problem and are working on fixing it" could mean anything from "my manager expects me to sleep under my desk until this is fixed" to "yes, somebody else already told us it's broken but nobody upstairs will let us work on it until we finish their endless pet projects."

Just saying you might want at some point to put your thumb on the scale for fixing it sooner rather than later.

[Just Gillian]

Janet, my reply from them on 8/07 was
"We have passed on your feedback and our content department have been advised of this issue and are working to have it fixed as soon as possible. We appreciate your patience in this matter."
I'll give them a week and chase it up again!

[Janet]

[Ann from Sussex]

Originally Posted by Janet

Oh Janet, you cynic!

[kiterunner]

Seems to have been fixed now.