Royal Mail disruption - overseas post - Page 2 - Genealogists' Forum

ElizabethHerts · #11 18-01-23, 12:03

Quote:

Originally Posted by Phoenix

Flipping Ancestry. They will send out a replacement kit if it takes more than 20 working days for them to receive the kit, But... this means they immediately cancel the kit that's in the post. If the problem lies with the post round here, what's the guarantee there won't be similar future delays?

There's the rub, Phoenix. Fingers crossed that you receive the next one and that they receive it after you have posted it! They ought to provide tracking information. It's £10 for delivery anyway.

In the end I got two kits as the first one took weeks to come.
We tried to activate both kits but they had invalidated the first one, so it went in the dustbin. What a waste!

Lynn the Forest Fan · #12 25-01-23, 16:25

Quote:

Originally Posted by Phoenix

Flipping Ancestry. They will send out a replacement kit if it takes more than 20 working days for them to receive the kit, But... this means they immediately cancel the kit that's in the post. If the problem lies with the post round here, what's the guarantee there won't be similar future delays?

Did you send for a 2nd kit Pheonix and has it arrived yet? Mine was posted on 7th but probably didn't get collected until 9th Jan. So far there is no news of Ancestry having recived it.