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  #11  
Old 18-01-23, 11:03
ElizabethHerts ElizabethHerts is offline
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Quote:
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Flipping Ancestry. They will send out a replacement kit if it takes more than 20 working days for them to receive the kit, But... this means they immediately cancel the kit that's in the post. If the problem lies with the post round here, what's the guarantee there won't be similar future delays?
There's the rub, Phoenix. Fingers crossed that you receive the next one and that they receive it after you have posted it! They ought to provide tracking information. It's £10 for delivery anyway.

In the end I got two kits as the first one took weeks to come.
We tried to activate both kits but they had invalidated the first one, so it went in the dustbin. What a waste!
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  #12  
Old 25-01-23, 15:25
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Lynn the Forest Fan Lynn the Forest Fan is offline
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Quote:
Originally Posted by Phoenix View Post
Flipping Ancestry. They will send out a replacement kit if it takes more than 20 working days for them to receive the kit, But... this means they immediately cancel the kit that's in the post. If the problem lies with the post round here, what's the guarantee there won't be similar future delays?
Did you send for a 2nd kit Pheonix and has it arrived yet? Mine was posted on 7th but probably didn't get collected until 9th Jan. So far there is no news of Ancestry having recived it.
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  #13  
Old 25-01-23, 20:49
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Waiting a bit longer, but I suspect it is irretreivably lost.
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  #14  
Old 26-01-23, 15:01
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Oh dear, that doesn't sound good. I hope mine arrives there soon
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  #15  
Old 26-01-23, 15:35
ElizabethHerts ElizabethHerts is offline
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They received my daughter's sample on 13th January but they haven't started processing it yet.
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  #16  
Old 26-01-23, 17:12
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Well, I'm glad I didn't cancel it: it arrived today!
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  #17  
Old 26-01-23, 18:03
ElizabethHerts ElizabethHerts is offline
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Well, I'm glad I didn't cancel it: it arrived today!
Good news, Phoenix!
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  #18  
Old 27-01-23, 06:15
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Well, I'm glad I didn't cancel it: it arrived today!
That's good. Do they notify you or did you discover it had arrived by checking Ancestry?
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  #19  
Old 27-01-23, 08:46
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The account holder emailed me this morning, as they had received notification. (But I was already checking daily)
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  #20  
Old 27-01-23, 15:26
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Thanks, I will keep checking.
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