lol 1939 Register - if you know enough...

[kiterunner]

Someone posted on FMP's Facebook page today that the details of a living person were being shown and FMP asked her to email them the details and they immediately closed the record.

[Merry]

lol Did you mean this one?

Re 1939 civil reg. 'We try to review submissions within 90 days' What about living persons who have their details on view due to very poor transcribing? I appreciate you may well have a lot of errors to view but 3 months seems very sloppy. Revealing a living persons date of birth needs to be dealt with as a matter of urgency.

and fmp's response:

You can make a request to close an open record by selecting 'Make a Request' on the transcription page. These requests are dealt with swiftly.

I suppose it depends how they quantify "swiftly" lol

Earlier today I sent them an email asking for an update on my issues with mum's record which has been going on since 15 Nov.

*drums fingers*

[kiterunner]

Yes, it was that one, Merry. If you read all the replies on there it ends with these:

I need to send you a link to this record then the error will be obivious to you. The excessive information you require about me is not neccessary.
Like · Reply · 3 hrs
Findmypast
Findmypast Please send the full details to [email protected] and our support team will look into this for you.
Like · Reply · 3 hrs

Thank you, the person in question appears to have been hidden on the image already. I'm very impressed by your swift action.
Like · Reply · 2 hrs

[Merry]

I've received a standard reply to my email which includes;

We have received a higher than usual number of emails and we are working round the clock to respond as quickly as possible.

We wanted to let you know we have your email and you will receive a response as soon as possible. Normally we are able to get back to you within 24hrs so we really appreciate your patience and thank you for waiting a little longer than usual.

A little longer than nine weeks?!!

[Janet in Yorkshire]

I have been waiting over 2 yrs for them to add a missing complete piece of E Yorks census. it's been so long since my initial request that I can't remember which year it was! It was long before the site total revamp which created mayhem and caused meltdown.
I'm not sure I can work up enough steam to have another conversation about it with their non-support team.

Jay

[Kit]

Janet they have lost your request or have filed it in the too hard basket.

I can't see it happening unless you ask again.

I think Merry should post a reply to the post Kite posted about from FB. Complain about her 9+ weeks she has been waiting and why do some get a fast service and her poor mother has had to wait over 9 weeks.

[Merry]

I think Merry should post a reply to the post Kite posted about from FB. Complain about her 9+ weeks she has been waiting and why do some get a fast service and her poor mother has had to wait over 9 weeks.

I have posted a comment on that facebook post, but that doesn't move it back to the top of the visitor posts does it? (I still don't get Facebook lol)

[Kit]

I don't know. They should get a notification that you replied to them though.

[Merry]

Oooh, I've received a two line email telling me they have closed mum's record. I have checked and it is closed. So all that talk that they couldn't close it because of the other mistakes on the page were a load of *******!! The rest of the page is still incorrectly transcribed/indexed.

I will leave it a few days before having another go at them!! lol

[kiterunner]

Glad to hear the FB post worked, Merry.