Genealogists' Forum - We have branches everywhere!



Go Back   Genealogists' Forum - We have branches everywhere! > Research > Research Questions

Reply
 
Thread Tools Display Modes
  #1  
Old 22-04-21, 22:10
ElizabethHerts ElizabethHerts is online now
Member
 
Join Date: Dec 2009
Location: Hertfordshire
Posts: 9,275
Default GRO certificate - problem downloading

I ordered a PDF of a death certificate and it is available now.
However, when I try to download it by clicking on the View PDF button, it firstly says "Paused" and then "Couldn't download - Network issue".

I don't have any problem with my internet connection and have downloaded other files today.

I'll try again in the morning but it's very frustrating. Any suggestions welcome.
Reply With Quote
  #2  
Old 23-04-21, 16:14
Anstey Nomad's Avatar
Anstey Nomad Anstey Nomad is online now
Member
 
Join Date: Aug 2009
Location: Coventry
Posts: 952
Default

It sounds as if it might be at their end.

Try again later? If that fails, there will be a customer service number or e mail somewhere.
__________________
"Keep your dreams as clean as silver"
John Stewart 1939 - 2008
Reply With Quote
  #3  
Old 23-04-21, 17:17
ElizabethHerts ElizabethHerts is online now
Member
 
Join Date: Dec 2009
Location: Hertfordshire
Posts: 9,275
Default

Thanks, AN.

I tried again today and it worked, so there must have been some sort of glitch yesterday.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 13:54.


Hosted by Photon IT

Powered by vBulletin® Version 3.8.7 PL3
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.