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Old 18-01-23, 11:03
ElizabethHerts ElizabethHerts is online now
Join Date: Dec 2009
Location: Hertfordshire
Posts: 9,275

Originally Posted by Phoenix View Post
Flipping Ancestry. They will send out a replacement kit if it takes more than 20 working days for them to receive the kit, But... this means they immediately cancel the kit that's in the post. If the problem lies with the post round here, what's the guarantee there won't be similar future delays?
There's the rub, Phoenix. Fingers crossed that you receive the next one and that they receive it after you have posted it! They ought to provide tracking information. It's £10 for delivery anyway.

In the end I got two kits as the first one took weeks to come.
We tried to activate both kits but they had invalidated the first one, so it went in the dustbin. What a waste!
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