Royal Mail disruption - overseas post - Genealogists' Forum

ElizabethHerts · #1 12-01-23, 09:45

I noted the DNA kits are sent to Ireland.

I hope this doesn't affect the prompt arrival of the kits:

https://www.bbc.co.uk/news/business-64231473

Phoenix · #2 13-01-23, 07:11

Given this appears to be a Russian ransom-ware attack, goodness knows when it will get sorted.

Given that Ancestry say it may take 5 weeks for kits to be shown as arriving, I suspect that Royal Mail fill a warehouse at Heathrow, and Ireland has a similar warehouse, from which they take batches. Such systems would explain why some kits take far less time to be processed than others. For me, it's four weeks and waiting.

ElizabethHerts · #3 13-01-23, 13:44

My daughter's sample was received today!

"Sample received Jan 13"

That's a relief!

ElizabethHerts · #4 13-01-23, 13:55

I've also received email confirmation. They say the result should take 6-8 weeks.

Phoenix · #5 13-01-23, 15:34

Correct me if I'm wrong, but wasn't your daughter's sent in January, Elizabeth?

ElizabethHerts · #6 13-01-23, 15:54

Quote:

Originally Posted by Phoenix

Correct me if I'm wrong, but wasn't your daughter's sent in January, Elizabeth?

Yes, eight days ago, Phoenix. 5th January.

Phoenix · #7 13-01-23, 16:44

Blinkety flip!

ElizabethHerts · #8 13-01-23, 18:25

Oh Phoenix, have you got caught up in the Christmas backlog?
We found that cards posted early to us for Christmas were the last to arrive, all after Christmas.

I do hope your test kit arrives very soon.

I must admit to being pleasantly surprised at our kit having arrived so promptly.

Phoenix · #9 13-01-23, 18:56

It makes me wonder, Elizabeth. I do appear to have received all my Christmas cards now, but one family history journal took 39 days. I assume that "in progress" means it's somewhere in the system.

Phoenix · #10 18-01-23, 10:36

Flipping Ancestry. They will send out a replacement kit if it takes more than 20 working days for them to receive the kit, But... this means they immediately cancel the kit that's in the post. If the problem lies with the post round here, what's the guarantee there won't be similar future delays?