FMP renewal query

[Janet]

Thanks, Merry and Glen!

[Kit]

Does your Pioneer sub only cover US records, or all records?

[Janet]

No, not only U.S. records, Toni. It gives me a 12 month World subscription, including the 1939 Register and all.

[Kit]

So why was I told the subscription rate had finished?

I remember there were a lot of people upset it had ended.

[Oakum Picker]

I always cancel my subscriptions before the renewal date & wait for offers. If you look up thread you will see the Pioneer Renewal didn't materialise for me last year but I still managed a 'deal'.

This year the email came & the company has been true to it's word. £56+ was taken from my a/c on Monday & just over £10 paid in on Tuesday.

[Janet]

Findmypast are stonewalling me now. I went ahead and renewed at the $72 rate, then inquired about a refund of the $12.01 difference because they did in fact send me an offer of $59.99 on the 21st of July.

They asked me to forward them the email in question, but when I attached it to my reply they claimed to be "unable to locate" the attachment.

I don't care terribly much about the $12.01 although we are pinching pennies this year, but I have to say this is leaving a bad taste in my mouth. The error is theirs and they have to know it but they're pretending I picked up an old email from January and that they have since sent me a $72 renewal email. Not true. Not happy.

[Oakum Picker]

What a pity Janet, they have dealt very fairly & promptly with me. I'll PM you with the names of the 2 people I dealt with.

[Janet]

Thanks, Glen! Got it. I'll keep those in my back pocket until I see their response to my further squawk this morning.

[Oakum Picker]

It does seem strange that they have made 2 different responses to the same problem.

As I said as soon as I questioned the price difference, they said they'd honour the original offer & refund the difference which they have.

[Janet]

Yes!

Dear Janet,

Thank you for your email.

I have passed this on to be investigated further as to why you were sent an incorrect email and I am sorry for any confusion this has caused.

I have refunded $12.01 back onto your payment card to ensure you pay the discounted rate of $59.99 as advised in the email you received.

This will be back in your account within 3-5 working days.

I do hope this meets with your satisfaction and please do not hesitate in contacting me back if I can be of any further assistance.


With kind regards,

It's not the $12.01, it's shaking off that creepy feeling that some of Findmypast's subscribers are more equal than others.

It's really too bad that others like Kite and Toni missed out, though.

Thank you Glen, and thanks to everyone who helped to shine more light on the subject. Have FMP's marketing practices always been this opaque?