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  #61  
Old 03-10-19, 19:37
NickiP NickiP is online now
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Well the Will I ordered on 26 July due 10 August finally turned up yesterday but they managed to provide an incomplete Will, there is at least one page missing so have now had to submit a query asking for the rest to be provided.
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  #62  
Old 04-10-19, 00:26
annswabey annswabey is offline
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I've had the same problem, NickiP. They then sent me a Will which was totally different from the one I'd applied for and I'm still waiting for the one I'd ordered. Would rather have the higher priced service as before - at least they got it right!
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  #63  
Old 04-10-19, 09:08
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Quote:
Originally Posted by ElizabethHerts View Post
I e-mailed them this morning and the reply was in my inbox when we returned (from seeing Downton Abbey at the cinema) this afternoon.
You were lucky Liza, when I wrote at the beginning of September over a month after I'd applied, it took them 9 days to reply.

Working on Nicki's timescale, mine should be with me in the next few days, hopefully.
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  #64  
Old 04-10-19, 09:33
ElizabethHerts ElizabethHerts is offline
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Glen, did you use the contact form on the website? If you sign in to your account it gives you a drop-down menu where your order numbers appear.

I would imagine they have at least organised a fast reply to that contact method, even if everyone gets the same standard response.
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  #65  
Old 09-10-19, 01:34
NickiP NickiP is online now
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Quote:
Originally Posted by ElizabethHerts View Post
Glen, did you use the contact form on the website? If you sign in to your account it gives you a drop-down menu where your order numbers appear.

I would imagine they have at least organised a fast reply to that contact method, even if everyone gets the same standard response.
That's how I contacted them and I'm still awaiting a reply.
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  #66  
Old 09-10-19, 16:54
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Lynn the Forest Fan Lynn the Forest Fan is offline
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I emailed them yesterday about the 2 I ordered in August.
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  #67  
Old 10-10-19, 16:03
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Hi Liza,

Yes I did use the contact form and still no sign of mine ordered Jul 30. I'll give them until the end of next week, then try again if nothing is forthcoming in the meantime.
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  #68  
Old 11-10-19, 20:15
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Chris in Sussex Chris in Sussex is offline
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Still waiting for the one I ordered on the 27th July.....Not so patiently now
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Avatar..St Peters Church Thundersley Essex

'Take nothing on its looks, take everything on evidence. There is no better rule' Charles Dickens, Great Expectations.
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  #69  
Old 14-10-19, 18:22
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Just received the first of the 16 wills I ordered due Aug 14. No sign of the rest.
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  #70  
Old 15-10-19, 12:09
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Only 2 months late. This is not looking good for them being kept at the cheaper price.
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