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  #21  
Old 08-07-20, 23:32
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It looks as though they are having a go at fixing the notifications on the Ancestry website itself (the envelope in the top right-hand corner, which should show a number if you have new messages). I just got a notification of two new messages dated today, though they both seem to be the same message, from a few weeks ago.
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  #22  
Old 23-08-20, 14:45
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I've just noticed that the original message Ancestry sent to announce the new messaging system says "You can read and reply to messages and create folders for saving and organizing messages."

I can't see any way to do that - can anyone else?
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  #23  
Old 23-08-20, 15:33
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"Downloading folders

It's not currently possible to create folders in the new messaging center, but you can download folders you already created to your computer. You can download folders until 31 August, 2020.

In the messaging center, click Download Folders at the bottom of the panel on the left side. You'll only see this option if you created folders in the previous messaging center.
A .zip file will be downloaded to your computer. If you see it at the bottom of your page, click on it there. Otherwise, check your Downloads folder."
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  #24  
Old 23-08-20, 15:37
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Actually, it would be quite nice if my 35 recent in messages were shown as read, and I got email notifications of new messages.
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  #25  
Old 25-08-20, 16:54
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A feedback message popped up the other day, so I made some of these points in my feedback.
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  #26  
Old 27-08-20, 21:20
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I was astonished to get an almost immediate result after sending in my feedback: today, for the first time in years, I got an emailed notification that a new message had arrived!

I also noticed that when I send a new message it now immediately says "delivered", with the time I sent it, and presumably changes to "read" when the recipient has read it.
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  #27  
Old 27-08-20, 22:52
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It won't stop saying I have 1 new message now, although I have read them all.
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  #28  
Old 28-08-20, 13:48
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Damn thing told me I had 35 unread messages (which I had already read), but omitted the latest one.
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  #29  
Old 28-08-20, 16:08
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Quote:
Originally Posted by Mary from Italy View Post
I also noticed that when I send a new message it now immediately says "delivered", with the time I sent it, and presumably changes to "read" when the recipient has read it.
I spoke too soon.

I sent a message at 9.57 last night, and it showed "delivered" followed by that time.

When I looked at it this morning it said "read", followed by exactly the same time. Seems unlikely.
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  #30  
Old 03-09-20, 07:21
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I had a new message yesterday which it showed, I read it and the notification went, then later on in the day it was showing that I have 7 new messages which I don't and it is still showing 7 new messages!
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