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  #11  
Old 30-05-20, 20:35
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Mary from Italy Mary from Italy is offline
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Originally Posted by kiterunner View Post

It gives me the option to download my "1 folder and messages from our previous system ... until 31 August 2020."
Where did you find that option? I can't see it anywhere.
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  #12  
Old 30-05-20, 23:06
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Originally Posted by Mary from Italy View Post
Are you still getting emailed notifications?

I'm sure I used to get notification of incoming messages, but I haven't received any for a year or two. I complained to Ancestry, who said they'd never sent any such notifications.

That's not right, is it?
I was receiving email notifications until they switched me to the new messaging system. But I have only received one message since then so I can't say for sure that I'm not getting the notifications any more. It certainly didn't show up on the envelope icon in the top right-hand corner of the ancestry site.
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  #13  
Old 30-05-20, 23:11
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Originally Posted by Mary from Italy View Post
Where did you find that option? I can't see it anywhere.
I click on the envelope, then on "see all messages" and then on the page that comes up for the new messaging system, in the bottom left-hand corner it says "Download message folders" with a little up or down arrow next to it. If you click on that little arrow it pops up with "Your messages are now located in our new message center and can be viewed by recipient.
Your 1 folder and messages from our previous system will be available to download and save until 31 August 2020."

I think I understand why it only downloaded 1 message for me now - it is only downloading messages which have been put into folders and I didn't know that folders existed, and must have just accidentally put that one message into a folder.

If you never used folders at all, then I imagine you wouldn't get the download option at all.
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  #14  
Old 02-06-20, 07:40
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Is the text box for your email green? Is there anyway to change that colour?
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  #15  
Old 02-06-20, 09:27
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Yes, it is, and I don't know whether you can change it.
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  #16  
Old 25-06-20, 23:41
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I got an email today telling me that I had a new message, so it is still sending those emails out, at least some of the time.
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  #17  
Old 26-06-20, 09:42
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I just got an email today to say I had a message, so that is working for me. Let's hope the person get notification that I have messaged them back!
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  #18  
Old 02-07-20, 11:58
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It tells you that your messages have been read, so now I know I'm being ignored rather than they don't log in and haven't seen my message.
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  #19  
Old 02-07-20, 23:01
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Quote:
Originally Posted by Kit View Post
It tells you that your messages have been read, so now I know I'm being ignored rather than they don't log in and haven't seen my message.
I am not sure how good the "read" notification is, someone who had not logged on for more than 3 months seems to have read my message from about a month ago. Could they tell if the person had read the email they send??
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  #20  
Old 02-07-20, 23:49
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I've seen a lot of posts on Facebook which say the "read" notification is glitched.
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