Probate calendar website down for maintenance

[ElizabethHerts]

Marg, I tried to reset my password but the email never came and it won't let me do another password reset as it says an email has already been sent.

I wanted to order 3 wills for my son-in-law for his impending birthday so I registered with OH's email address. Let's hope that works.

By the way, I wanted to order a will for a man with the surname Cozens. I knew all the details so tried to find the will on the system - no joy. It returned no results for the surname Cozens. I tried all sort of things then tried just Coy and managed to find it by scrolling through.

If there is no folio number you have to enter something such as pressing the space bar or typing "None".

This might be useful:
https://www.youtube.com/watch?v=wvgExKFbNXQ

It really is a disgrace how they managed to mess this up so badly.

[Margaret in Burton]

Originally Posted by ElizabethHerts

Marg, I tried to reset my password but the email never came and it won't let me do another password reset as it says an email has already been sent.

I wanted to order 3 wills for my son-in-law for his impending birthday so I registered with OH's email address. Let's hope that works.

By the way, I wanted to order a will for a man with the surname Cozens. I knew all the details so tried to find the will on the system - no joy. It returned no results for the surname Cozens. I tried all sort of things then tried just Coy and managed to find it by scrolling through.

If there is no folio number you have to enter something such as pressing the space bar or typing "None".

This might be useful:
https://www.youtube.com/watch?v=wvgExKFbNXQ

It really is a disgrace how they managed to mess this up so badly.

It’s pathetic. I’m glad I don’t need to order any at the moment

[ElizabethHerts]

I managed to order 3 wills on 13th February.

Today I have had an e-mail saying:

"Order Confirmation
Your order has been placed.

Order number: 202210006844
Order date: 13/02/2022
We will email you when your order is available for download.

This is an automated message – please do not reply."

Two weeks to acknowledge that an order has been placed! I thought they were telling me my wills were ready for download.

[Margaret in Burton]

I still can’t get past the manage account page. I changed my password but I’m going round in circles.

[kiterunner]

So doesn't it say "Find a will" anywhere on the page, Marg?

[ElizabethHerts]

After Kate's post I went back onto my open page as I also see "Find a Will" at the very top and I suddenly noticed that in the last half an hour one of the wills I ordered was ready for download. It's a very short one but good confirmation of what I wanted to know.

[Margaret in Burton]

Originally Posted by kiterunner

So doesn't it say "Find a will" anywhere on the page, Marg?

I think I’ve sorted it now. Don’t need anything at the moment

[Phoenix]

The search pages look as if they have changed again in the last fortnight or so. Don't feel half so bad about the time it took to obtain probate on my aunt's estate, when I see how many others were clearly in a similar position.

[Kit]

I'm in but the pages to read the wills are tiny and were unmovable to read when enlarged.

I sent in feedback about that and it has been corrected. I'm not sure if the folio number has been though as I was trying a fake order and it wanted a number even though there was not one.

My old basket has not reappeared though, much to my disappointment.