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#31
08-02-22, 17:30
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Sussex Family History Group on Facebook has been complaining too. People have been emailing with no reply and everyone is completely in the dark.
I keep going round in circles. 
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#33
09-02-22, 08:59
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I tried to log in with my email address and an error message came up.
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#34
09-02-22, 11:52
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Quote:
__________________
Marg
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#35
09-02-22, 11:59
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I tried to reset my password and that has led to problems. I have two wills in my basket but can't do any more until they sort out the password and sign-in problems. They said they sent me a password reset email but it hasn't arrived.
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#36
09-02-22, 12:07
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Sounds like they have completely messed it up. I don’t have any wills I want to order at the moment but I may need to in the future.
__________________
Marg
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#37
14-02-22, 14:22
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I've had an e-mail back from them:
Dear Customer, We are sorry to hear about your issues with accessing our website. We are currently ironing out some of the issues which are currently stopping the system running efficiently as it should be. And we are in the process of working through these at the moment. We understand how frustrating this is, and we will keep the disruption down to a minimum. Please keep trying to access the website as it will be fixed as quickly as possible. If you have had a previous account with our previous website. Then please use the email address you used to register before. As this will preserve your orders when transferring over to the new system. If you haven’t already, then please click on the “forgot password” link in order to create a new password for the new website. Please note, if you register with a new email address then your previous orders will not be transferred across as they are associated with your original registered email address. In the meantime, if there are any orders outstanding, then please get back to us with as much information as you can, so we can investigate these for you. Thank you for your ongoing patience. Kind Regards, HMCTS Wills Helpdesk
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#38
14-02-22, 14:48
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As soon as I put in my email address I get an error message so cannot do ‘forgotten password’.
__________________
Marg
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#39
14-02-22, 15:01
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I’ve managed to do the forgot password and am waiting for an email.
Got that and changed password. Now I’m just going round in circles. Just keep wanting me to manage my account. Can’t see a search tab at all
__________________
Marg
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#40
14-02-22, 15:21
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Quote:
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Linear Mode
