#81
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It's been like that for me for the past couple of weeks! They should have made that announcement back then.
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#82
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I finally cleared cookies (for ancestry only) in the browser that I usually use, and now when I click through to the user profile, it actually works. Hope it lasts!
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#83
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When viewing a family tree, "Tree Search" (which kept refusing to work) has disappeared and "Find Person" is back! Maybe not so good for people who use tree tags? But fine with me as I don't use them.
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#84
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Our backend services are overtaxed at the moment and we are unable to retrieve all your matches. We apologize for the inconvenience, please try again later.
I'm finding the old style matches continue to be much easier to use. When I can get in.
__________________
The chestnuts cast their flambeaux |
#85
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Lots of complaints on Ancestry's Facebook page, which are largely ignored. Every so often you find, tucked away, a statement from Ancestry, usually not helpful.
For website problems they really need to display, at the top of the website page, information on what is going on. At present you have to scroll and scroll to try to find anything at all. I wanted West Yorkshire marriages, I clicked, and I just get: We're sorry, this page is no longer available. Return to previous page Don't know where to go from here? You might find one of these links useful. |
#86
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I have been getting error messages a lot, especially this one:
An unexpected error occurred. You can try reloading the page, or come back later. |
#87
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I agree with Phoenix's post above - if you are getting that "backend services" message about your DNA matches, turn off the new and improved DNA matches in ancestry lab and (hopefully) you will be able to see your matches.
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#88
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If you turn off the New and Improved DNA Matches, you get the old format list of surnames and pedigree format, and "map and locations". Handy if you want any of those back! Of course you don't see the colour groups that way, though. I suppose you can make a running list of which groups to add which people to, and when you have done a few, switch the new and improved matches on, add to groups, then switch it off again. I was doing this for a while before anyway, so I could work through the match list page by page instead of the endless scrolling.
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#89
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I am working through (the 24k) eliminating those I will not get a response from, or don't form a group, and making notes.
Then (in about six months!) I can switch to beta and code up quickly. Though 24 groups is frankly not enough. The don't knows are currently in a single, messy pile.
__________________
The chestnuts cast their flambeaux |
#90
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I agree that 24 aren't enough, Phoenix. I'm still only grouping the matches on my mother's side and just noting down which groups the ones on my father's side will go in when I switch over.
Can someone please remind me what is improved about the "new and improved DNA matches", apart from the colour-coded groups? I feel as though turning off the Beta was an improvement all round apart from that! |
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