Genealogists' Forum - We have branches everywhere!



Go Back   Genealogists' Forum - We have branches everywhere! > Research > Family History News and Information

Reply
 
Thread Tools Display Modes
  #81  
Old 30-04-19, 19:18
ElizabethHerts ElizabethHerts is online now
Member
 
Join Date: Dec 2009
Location: Hertfordshire
Posts: 9,273
Default

It's been like that for me for the past couple of weeks! They should have made that announcement back then.
Reply With Quote
  #82  
Old 30-04-19, 19:43
kiterunner's Avatar
kiterunner kiterunner is offline
Administrator
 
Join Date: Aug 2009
Location: Nottingham
Posts: 25,270
Default

I finally cleared cookies (for ancestry only) in the browser that I usually use, and now when I click through to the user profile, it actually works. Hope it lasts!
__________________
KiteRunner

Family History News updated 29th Feb
Findmypast 1871 census update
Reply With Quote
  #83  
Old 30-04-19, 19:47
kiterunner's Avatar
kiterunner kiterunner is offline
Administrator
 
Join Date: Aug 2009
Location: Nottingham
Posts: 25,270
Default

When viewing a family tree, "Tree Search" (which kept refusing to work) has disappeared and "Find Person" is back! Maybe not so good for people who use tree tags? But fine with me as I don't use them.
__________________
KiteRunner

Family History News updated 29th Feb
Findmypast 1871 census update
Reply With Quote
  #84  
Old 01-05-19, 08:28
Phoenix's Avatar
Phoenix Phoenix is offline
Member
 
Join Date: Sep 2009
Posts: 6,616
Default

Our backend services are overtaxed at the moment and we are unable to retrieve all your matches. We apologize for the inconvenience, please try again later.

I'm finding the old style matches continue to be much easier to use. When I can get in.
__________________
The chestnuts cast their flambeaux
Reply With Quote
  #85  
Old 01-05-19, 08:58
ElizabethHerts ElizabethHerts is online now
Member
 
Join Date: Dec 2009
Location: Hertfordshire
Posts: 9,273
Default

Lots of complaints on Ancestry's Facebook page, which are largely ignored. Every so often you find, tucked away, a statement from Ancestry, usually not helpful.

For website problems they really need to display, at the top of the website page, information on what is going on. At present you have to scroll and scroll to try to find anything at all.

I wanted West Yorkshire marriages, I clicked, and I just get:

We're sorry, this page is no longer available.
Return to previous page
Don't know where to go from here? You might find one of these links useful.
Reply With Quote
  #86  
Old 01-05-19, 09:06
maggie_4_7
Guest
 
Posts: n/a
Default

I have been getting error messages a lot, especially this one:

An unexpected error occurred.
You can try reloading the page, or come back later.
Reply With Quote
  #87  
Old 01-05-19, 11:31
kiterunner's Avatar
kiterunner kiterunner is offline
Administrator
 
Join Date: Aug 2009
Location: Nottingham
Posts: 25,270
Default

I agree with Phoenix's post above - if you are getting that "backend services" message about your DNA matches, turn off the new and improved DNA matches in ancestry lab and (hopefully) you will be able to see your matches.
__________________
KiteRunner

Family History News updated 29th Feb
Findmypast 1871 census update
Reply With Quote
  #88  
Old 01-05-19, 15:57
kiterunner's Avatar
kiterunner kiterunner is offline
Administrator
 
Join Date: Aug 2009
Location: Nottingham
Posts: 25,270
Default

If you turn off the New and Improved DNA Matches, you get the old format list of surnames and pedigree format, and "map and locations". Handy if you want any of those back! Of course you don't see the colour groups that way, though. I suppose you can make a running list of which groups to add which people to, and when you have done a few, switch the new and improved matches on, add to groups, then switch it off again. I was doing this for a while before anyway, so I could work through the match list page by page instead of the endless scrolling.
__________________
KiteRunner

Family History News updated 29th Feb
Findmypast 1871 census update
Reply With Quote
  #89  
Old 01-05-19, 18:40
Phoenix's Avatar
Phoenix Phoenix is offline
Member
 
Join Date: Sep 2009
Posts: 6,616
Default

I am working through (the 24k) eliminating those I will not get a response from, or don't form a group, and making notes.

Then (in about six months!) I can switch to beta and code up quickly. Though 24 groups is frankly not enough. The don't knows are currently in a single, messy pile.
__________________
The chestnuts cast their flambeaux
Reply With Quote
  #90  
Old 01-05-19, 19:16
kiterunner's Avatar
kiterunner kiterunner is offline
Administrator
 
Join Date: Aug 2009
Location: Nottingham
Posts: 25,270
Default

I agree that 24 aren't enough, Phoenix. I'm still only grouping the matches on my mother's side and just noting down which groups the ones on my father's side will go in when I switch over.

Can someone please remind me what is improved about the "new and improved DNA matches", apart from the colour-coded groups? I feel as though turning off the Beta was an improvement all round apart from that!
__________________
KiteRunner

Family History News updated 29th Feb
Findmypast 1871 census update
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 12:08.


Hosted by Photon IT

Powered by vBulletin® Version 3.8.7 PL3
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.