Royal Mail disruption - overseas post - Page 2 - Genealogists' Forum

ElizabethHerts · #11 18-01-23, 11:03

Quote:

Originally Posted by Phoenix

Flipping Ancestry. They will send out a replacement kit if it takes more than 20 working days for them to receive the kit, But... this means they immediately cancel the kit that's in the post. If the problem lies with the post round here, what's the guarantee there won't be similar future delays?

There's the rub, Phoenix. Fingers crossed that you receive the next one and that they receive it after you have posted it! They ought to provide tracking information. It's £10 for delivery anyway.

In the end I got two kits as the first one took weeks to come.
We tried to activate both kits but they had invalidated the first one, so it went in the dustbin. What a waste!

Lynn the Forest Fan · #12 25-01-23, 15:25

Quote:

Originally Posted by Phoenix

Flipping Ancestry. They will send out a replacement kit if it takes more than 20 working days for them to receive the kit, But... this means they immediately cancel the kit that's in the post. If the problem lies with the post round here, what's the guarantee there won't be similar future delays?

Did you send for a 2nd kit Pheonix and has it arrived yet? Mine was posted on 7th but probably didn't get collected until 9th Jan. So far there is no news of Ancestry having recived it.

Phoenix · #13 25-01-23, 20:49

Waiting a bit longer, but I suspect it is irretreivably lost.

Lynn the Forest Fan · #14 26-01-23, 15:01

Oh dear, that doesn't sound good. I hope mine arrives there soon

ElizabethHerts · #15 26-01-23, 15:35

They received my daughter's sample on 13th January but they haven't started processing it yet.

Phoenix · #16 26-01-23, 17:12

Well, I'm glad I didn't cancel it: it arrived today!

ElizabethHerts · #17 26-01-23, 18:03

Quote:

Originally Posted by Phoenix

Well, I'm glad I didn't cancel it: it arrived today!

Good news, Phoenix!

Lynn the Forest Fan · #18 27-01-23, 06:15

Quote:

Originally Posted by Phoenix

Well, I'm glad I didn't cancel it: it arrived today!

That's good. Do they notify you or did you discover it had arrived by checking Ancestry?

Phoenix · #19 27-01-23, 08:46

The account holder emailed me this morning, as they had received notification. (But I was already checking daily)

Lynn the Forest Fan · #20 27-01-23, 15:26

Thanks, I will keep checking.