Quote:
Originally Posted by Mary from Italy
Where did you find that option? I can't see it anywhere.
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I click on the envelope, then on "see all messages" and then on the page that comes up for the new messaging system, in the bottom left-hand corner it says "Download message folders" with a little up or down arrow next to it. If you click on that little arrow it pops up with "Your messages are now located in our new message center and can be viewed by recipient.
Your 1 folder and messages from our previous system will be available to download and save until 31 August 2020."
I think I understand why it only downloaded 1 message for me now - it is only downloading messages which have been put into folders and I didn't know that folders existed, and must have just accidentally put that one message into a folder.
If you never used folders at all, then I imagine you wouldn't get the download option at all.