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Old 08-07-19, 00:13
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Kit Kit is offline
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I don't have a lot of faith in ancestry staff after the last week of communications about issues where I lost common ancestors but I'll pass on the pearls of wisdom and let you decide if you want to follow any of the advice. Please keep in mind not one of the people I have spoken with has been able to work out the difference between an unsearchable private tree and a public tree with DNA matches attached.

1. all accounts must have access to each others trees and matches, even when one account is manager of all.
2. you must have full and correct information on your tree, particularly you and your parents, to get thrulines
3. you must have ancestry records attached to people to get thrulines
4. you have attached the match incorrectly to your tree (but ancestry can't tell you how it is wrong nor how to fix it).

Now I dispute all of these but it is clearly what ancestry tell their staff. What has worked for me is to unlink the dna from the tree, log out of ancestry and then back in and reattach it and wait a few days.
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