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Old 04-10-19, 09:33
ElizabethHerts ElizabethHerts is offline
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Join Date: Dec 2009
Location: Hertfordshire
Posts: 9,273
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Glen, did you use the contact form on the website? If you sign in to your account it gives you a drop-down menu where your order numbers appear.

I would imagine they have at least organised a fast reply to that contact method, even if everyone gets the same standard response.
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