I managed to order 3 wills on 13th February.
Today I have had an e-mail saying:
"Order Confirmation
Your order has been placed.
Order number: 202210006844
Order date: 13/02/2022
We will email you when your order is available for download.
This is an automated message – please do not reply."
Two weeks to acknowledge that an order has been placed! I thought they were telling me my wills were ready for download.