Marg, I tried to reset my password but the email never came and it won't let me do another password reset as it says an email has already been sent.
I wanted to order 3 wills for my son-in-law for his impending birthday so I registered with OH's email address. Let's hope that works.
By the way, I wanted to order a will for a man with the surname Cozens. I knew all the details so tried to find the will on the system - no joy. It returned no results for the surname Cozens. I tried all sort of things then tried just Coy and managed to find it by scrolling through.
If there is no folio number you have to enter something such as pressing the space bar or typing "None".
This might be useful:
https://www.youtube.com/watch?v=wvgExKFbNXQ
It really is a disgrace how they managed to mess this up so badly.