We have click and collect at our local library too. It's located above a youth/community centre with a security guard on reception. We have to give him our name and he calls up to the library and a staff member comes scurrying down with our books in a bag which is thrust at us before rapidly disappearing again. No hanging about for chat in Essex!!
I can understand why the Archive service was so good - I just wasn't sure whether they would have anyone on the premises to do look ups! Apparently quick "one off" copies are free during lockdown 3. Further help may be charged which is fine by me.
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Sue
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