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#11
10-07-14, 13:19
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Before they merged the sites, they seemed to think that people would only want a sub for the site covering their home country, i.e. if you lived in Australia they would think you wanted a sub to the Australian site, if you lived in Ireland you would want a sub for the Ireland site, etc. Well, I got this impression anyway, from the fact that whenever I tried to go onto one of the other sites (other than the British one), a message would pop up trying to steer me to the British site (as it still does, but the difference is that different sites used to have different databases). They never seemed to realise that you might want to trace your ancestors back to their original home country, or that you might want to trace relatives who emigrated. Or even that you might emigrate after buying your sub! Of course, since they originally set up the sites just to cover records from separate countries, many people had subs to more than one site. The world sub only started when they opened the US site, if I remember correctly, which was the fourth of their sites. And so many people who didn't live in the US took out the world sub on the US site, especially as it was very cheap.
So I suspect that when they merged the sites, they tried to figure out which country each member lived in, and then assigned them to that country's site, with future subscription renewals to be handled by that country's site. I could be utterly wrong about this, though. Unfortunately they did not send out a newsletter announcing the merger of the sites and explaining exactly how they had decided what to do with each member's account(s). They don't seem to have a link to the terms and conditions on the page where you choose a subscription, but maybe it comes up when you have actually selected one, but anyway, looking at the Terms and Conditions linked to from the homepage, I can't see anything that says you have to live in a certain country to take advantage of that country's site's subscription price. As far as I can see, you should still be able to buy a world sub on the US site paying their US dollar price, even if you live in Australia. But maybe there is a clause about this hidden away somewhere that I haven't found. I don't see why you should have to contact the Australian site about your renewal as you have never had a sub with them, unless they actually sent you an email or letter saying that your sub was being transferred to the Australian site (which I am assuming they didn't.) The US site's contact form page says that "We try our best to answer all email inquiries within two working days, if not sooner". 
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#12
10-07-14, 21:33
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Quote:
I replied to the e-mail from the Irish site, querying their renewal reminder, but they haven't replied. Needless to say, I'm not in Ireland.
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#13
11-07-14, 01:59
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I had a reply overnight from the .co.uk site lol and they sent me a link to renew which I have just done, I'm all signed up until 2015 now.
 So Glen or anyone else that received the email that didn't work email support at whatever country you want (I think they are all in the one place, not individual countries) and ask for your link. I'd post mine but it went into my account so it wont work for others.
__________________
Toni 
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#15
11-07-14, 04:06
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Just going through my emails and I received a proper email from FMP saying that I'd been sent an email with a broken link and here is the right link. So they are correcting the error for everyone, not just those that contact them.
__________________
Toni
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#16
11-07-14, 07:14
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I too queried the original email & yesterday received an email with the new link. I'm away from home at the moment so haven't tried it but shall do so later in the day. I'll be back later.
__________________
Glen
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#17
11-07-14, 07:22
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Glad to hear it's been sorted out, Kit.
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#18
11-07-14, 12:07
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All signed up for another year - couldn't resist it. They even applied the promotional code for me so I just had to enter my details. I shall just have to be firm with myself & make myself write. At least I only have the 'one' to distract me now.
__________________
Glen
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#20
19-07-14, 11:38
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There's an offer on Facebook at the moment - one month US World sub for 5 US dollars, but it just says "Hurry - offer ends soon" and I can't find anything saying exactly when it ends. My current British sub ends on 30th July so I would ideally take out the one month sub then but I don't know whether it will still be available then! Or whether it is open to existing subscribers. Has anyone managed to find the terms and conditions of this offer, please?
https://www.facebook.com/findmypast/...type=1&theater
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