I looked my great-grandfather up on the site to see what exactly they show for his "life story" and it only has the following, taken from the new database:
War Work: Merchant Navy Added by Imperial War Museums
Surname: Bristow Added by Imperial War Museums
First names: Robert Salter Added by Imperial War Museums
(just to clarify - they only have an index to the Merchant Navy medal index cards and if you want to view the image, you have to pay to download it from TNA, but I can't see mention of that in the email.)
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